Synnapps Private Limited (“Synnapps”) is the author and publisher of the internet resource MyZindagi.pk and the mobile application ‘MyZindagi’ (together, “Website”). Synnapps owns and operates the services provided through the Website.
The Agreement applies to you whether you are -
This Agreement applies to those services made available by MyZindagi on the Website, which are offered free of charge to the Users (“Services”), including the following:
The Services may change from time to time, at the sole discretion of MyZindagi, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at firstname.lastname@example.org
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, without prior notice, however, we advise that. You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your acceptance agreement to follow and be bound by the Agreement so modified.
You acknowledge that you will be bound by this Agreement or any amended agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to use of the Website and the Services will be solely at the discretion of MyZindagi.
By registering, visiting and using the Website or accepting this agreement, you represent and warrant to MyZindagi that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this agreement.
The terms in this Clause 3 are applicable only to Users other than Practitioners.
END-USER ACCOUNT AND DATA PRIVACY
MyZindagi’s ranking algorithm for the Practitioners is a fully automated system that lists the Practitioners, their profile and information regarding their Practice on its Website. These listings of Practitioners do not represent any fixed objective ranking or endorsement by MyZindagi. MyZindagi shall not be liable for any change in the ranking of the Practitioners, which may take place from time to time. The listing of Practitioners will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm. MyZindagi in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website.
LISTING CONTENT AND DISSEMINATING INFORMATION
APPOINTMENT BOOKING AND INTERACTION WITH PRACTITIONERS
NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE
CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS
REVIEWS AND FEEDBACK
You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or other healthcare professionals. The role of MyZindagi in publishing Critical Content is restricted to that of an ‘intermediary’. MyZindagi disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’. MyZindagi shall not be liable to pay any consideration to any User for re-publishing any content across any of its platforms.
Your publication of reviews and feedback on the Website is governed by Clause 5 of these Terms. Without prejudice to the detailed terms stated in Clause 5, you hereby agree not to post or publish any content on the Website that (a) infringes any third-party’s intellectual property or publicity or privacy rights., You agree that MyZindagi may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:
and you agree to provide your fullest co-operation further to such communication by MyZindagi.
The terms in this Clause 4 are applicable only to Practitioners.
PROFILE OWNERSHIP AND EDITING RIGHTS
MyZindagi ensures easy access to the Practitioners by providing a tool to update your profile information. MyZindagi reserves the right of ownership of all the Practitioner’s profile and photographs and to moderate the changes or updates requested by Practitioners. However, MyZindagi takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using MyZindagi’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, MyZindagi may modify or delete parts of your profile information at its sole discretion with or without notice to you.
REVIEWS AND FEEDBACK DISPLAY RIGHTS OF ZINDAGI
MyZindagi has designed the ranking algorithm in the best interest of the End-User and may adjust the ranking from time to time to improve the quality of the results given to the patients. It is a pure merit driven, proprietary ranking algorithm which cannot be altered for specific Practitioners. MyZindagi shall not be liable for any effect on the Practitioner’s business interests due to the rank of the doctor in the Ranking Algorithm.
Your use of each Service confers upon you only the rights and obligations relating to such Service, and not to any other service that may be provided by MyZindagi.
ZINDAGI REACH RIGHTS
MyZindagi reserves the rights to display sponsored ads on the Website. These ads would be marked as “Sponsored Listings”. Without prejudice to the status of other content, MyZindagi shall not be liable for the accuracy of information or the claims made in the Sponsored Listings. MyZindagi does not encourage the Users to visit the Sponsored Listings page or to avail any services from them. MyZindagi will not be liable for the services of the providers of the Sponsored Listings.
You represent and warrant that you will use these Services in accordance with applicable laws. Any contravention of applicable laws as a result of your use of these Services is your sole responsibility, and MyZindagi accepts no liability of any kind for the same.
MyZindagi hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:
MyZindagi respects the Intellectual Property Rights of others and we do not hold any responsibility for any violations of any Intellectual Property Rights
MyZindagi reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where,
In no event, including but not limited to negligence, shall MyZindagi, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:
MyZindagi may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information. Computer web server logs may be preserved as long as administratively necessary.
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be un-enforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by MyZindagi. Any consent by MyZindagi to, or a waiver by MyZindagi of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
ScopeThis policy document covers the philosophy, intent and methodology used by MyZindagi to collect Feedback from Patients about Doctors and other Practitioners who are part of the MyZindagi eco-system.
At MyZindagi, we believe in transparency and authenticity, and these are the 2 primary pillars on which the Feedback collection system is built. We intend to help Patients make a well-informed decision when it comes to their Health and authentic Feedback helps them achieve that. Doctors being MyZindagi closest friends throughout our successful journey, would be the other beneficiary, with authentic Feedback circulating in the Patient circles.
As of now MyZindagi endeavors to reach out to the following group of authentic Patients:
MyZindagi reaches out to these Patients via SMS/E-mail within 3 days after their scheduled appointment schedule and ask them for Feedback on their appointment experience at the Clinic with the Doctor. MyZindagi has complete ownership of this flow of feedback collection since MyZindagi is responsible for giving the best experience to patients booking an appointment.
The MyZindagi Feedback Collection System currently asks Patients about their appointment experience. The information collected would primarily be categorized as below:
As part of our efforts to collect and display authentic Feedback, MyZindagi abides by these set of rules:
Attempts by a Doctor or Clinic to boost his/her/its own property’s reputation by:
Repercussions of being fraudulent: If we determine that there is fraudulent Feedback submitted for a Doctor/Clinic , there could be several consequences:
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